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Terms of Service for {{TENANT_NAME}}

Effective date: {{EFFECTIVE_DATE}}

1. Acceptance of Terms​

These Terms of Service ("Terms") govern your access to and use of the online storefront operated by {{TENANT_NAME}} ("we," "us," or "our") at {{TENANT_URL}} and through our Discord bot (collectively, the "Service"). By accessing the Service, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and {{TENANT_NAME}}.

2. Eligibility​

You must be at least 18 years of age, or the age of majority in your jurisdiction if higher, to use the Service. By using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding contract. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity.

3. Account Registration and Discord Linking​

To purchase from our storefront, you must authenticate via Discord OAuth. By linking your Discord account, you authorize us to receive your Discord username, user ID, and email address (if your Discord privacy settings permit) from Discord. You are responsible for maintaining the security of your Discord account. We are not responsible for losses resulting from unauthorized use of your Discord account.

You agree to provide accurate information and to update it if it changes. We reserve the right to suspend or terminate accounts that are found to contain false information or that violate these Terms.

4. Orders & Payments​

4.1 Placing Orders​

By placing an order you are making an offer to purchase the item(s) at the listed price. We reserve the right to accept or reject any order at our discretion. An order is confirmed when you receive an order-confirmation email or Discord notification from us.

4.2 Accepted Payment Methods​

We accept the following forms of payment:

  • Credit and debit cards (processed by Stripe)
  • ACH bank transfers (processed by Stripe)
  • Cryptocurrency (processed by NOWPayments — see Section 4.4)
  • Peer-to-peer payment apps (Venmo, Cash App, Zelle) where enabled by the tenant — if offered, the tenant will provide payment instructions at checkout; these payments are not automatically verified and orders are held until payment is confirmed
  • Invoice / manual payment — available to approved customers on request; subject to separate payment terms communicated at time of invoicing

4.3 Pricing, Taxes, and Currency​

All prices are listed in US dollars (USD) unless otherwise stated. Applicable sales tax is calculated at checkout based on your shipping address using TaxJar and added to your order total. Tax amounts are estimates; actual tax liability may vary. We reserve the right to correct pricing errors at any time; if a pricing error affects your order, we will notify you and give you the option to proceed at the corrected price or cancel.

4.4 Cryptocurrency Payment Caveats​

If you choose to pay with cryptocurrency via NOWPayments:

  • Cryptocurrency prices are volatile. The USD equivalent quoted at checkout is locked for a limited window (typically 15–20 minutes); if your payment is not received within that window, the order may be recalculated or cancelled.
  • Cryptocurrency transactions on the blockchain are generally irreversible. Once a transaction is broadcast, we cannot recall it.
  • Refunds for cryptocurrency-funded orders are subject to our Refund Policy. Where a crypto refund is issued, it will be issued in the same cryptocurrency at the then-current exchange rate, or in USD via an alternate payment method where technically supported. We do not guarantee 1:1 recovery of crypto value due to market fluctuations.
  • You are responsible for ensuring you send the correct currency to the correct address and network. Funds sent to the wrong address may be unrecoverable.

4.5 Payment Timing​

Payment is due at the time of order placement. For invoice or manual-payment orders, payment is due on the date specified in the invoice. We reserve the right to cancel unpaid orders after a reasonable notice period.

5. Shipping​

We ship physical goods using carriers facilitated through EasyPost. Shipping rates and estimated delivery times are displayed at checkout. Risk of loss and title for physical goods pass to you upon delivery to the carrier. We are not responsible for carrier delays, lost packages, or damage caused during transit, though we will work with you to file claims where applicable. For more detail, see our shipping FAQ or contact us at {{TENANT_EMAIL}}.

6. Refunds and Returns​

Our refund and return practices are governed by our Refund Policy, which is incorporated into these Terms by reference. By placing an order you agree to be bound by that policy.

7. Acceptable Use Policy​

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Submit false, fraudulent, or misleading information in connection with any order or account.
  • Attempt to resell, arbitrage, or redistribute digital goods purchased through the Service unless the listing explicitly permits it.
  • Engage in unauthorized access to our systems, attempt to reverse engineer the platform, or interfere with the Service's availability.
  • Use the Service to purchase, sell, or facilitate the sale of illegal items, controlled substances, counterfeit goods, or items that infringe third-party intellectual property rights.
  • Abuse chargeback or dispute processes (see Section 4 of the Refund Policy).
  • Harass, threaten, or abuse other users or our staff.

Violation of this policy may result in immediate account termination without refund.

8. Intellectual Property​

The Service and its content — including but not limited to product descriptions, images, logos, trademarks, software, and documentation — are owned by or licensed to {{TENANT_NAME}} and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, or commercialize any part of the Service without our prior written consent.

Product images, descriptions, and other materials provided by third-party vendors remain the property of their respective owners.

9. User-Generated Content​

If the Service allows you to submit reviews, feedback, or other content ("User Content"), you grant {{TENANT_NAME}} a non-exclusive, worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute your User Content in connection with operating and promoting the Service. You represent that your User Content does not infringe any third-party rights and does not contain defamatory, offensive, or unlawful material.

We reserve the right to remove any User Content at our discretion without notice.

10. Disclaimers​

THE SERVICE AND ALL PRODUCTS OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SERVICE.

Some jurisdictions do not allow disclaimer of implied warranties. To the extent such jurisdictions apply to you, some of the above disclaimers may not apply.

11. Limitation of Liability​

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, {{TENANT_NAME}} AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

12. Indemnification​

You agree to indemnify, defend, and hold harmless {{TENANT_NAME}} and its owners, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any content you submit to the Service.

13. Governing Law and Jurisdiction​

These Terms shall be governed by and construed in accordance with the laws of {{TENANT_JURISDICTION}}, without regard to its conflict-of-law provisions. Subject to the arbitration clause below, you consent to the exclusive jurisdiction of the courts located in {{TENANT_JURISDICTION}} for any disputes not subject to arbitration.

14. Dispute Resolution​

14.1 Informal Resolution​

Before initiating any formal proceeding, you agree to contact us at {{TENANT_EMAIL}} and attempt to resolve the dispute informally. We will have 30 days to respond and attempt resolution.

14.2 Binding Arbitration​

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by a neutral arbitration provider under its then-current consumer arbitration rules. The arbitration shall take place in {{TENANT_JURISDICTION}} or by video conference. The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver​

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST {{TENANT_NAME}}. Note: some jurisdictions limit or prohibit class-action waivers; to the extent such law applies, this waiver may not be enforceable in your jurisdiction.

14.4 Exceptions​

Either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Small-claims court actions within the applicable monetary threshold are also excluded from arbitration.

15. Termination​

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason including violation of these Terms. Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 8, 10, 11, 12, 13, and 14) shall survive.

You may also close your account at any time by contacting us at {{TENANT_EMAIL}}.

16. Changes to These Terms​

We reserve the right to modify these Terms at any time. When we do, we will update the Effective Date at the top of this page. For material changes, we will provide reasonable notice (such as an email or a prominent notice on the Service). Your continued use of the Service after changes take effect constitutes your acceptance.

17. Contact​

Questions about these Terms? Contact us:

{{TENANT_NAME}} Email: {{TENANT_EMAIL}} Website: {{TENANT_URL}} Mailing address: {{TENANT_PHYSICAL_ADDRESS}}

Last updated on by renovate[bot]